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Chigwell Therapy Centre

Privacy Policy

September 2022



Our contact details

Name: Chigwell Therapy Centre, Katie Rose, Director

Address: 113c High Street, Ilford IG6 2AH

Phone Number: 07379 278139



The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers and contact details (for example, name and contact details).

  • Limited information regarding your physical and mental health and medication, GP and emergency contact details.

  • We will keep limited, factual notes regarding our sessions together.


How we get the personal information and why we have it

The personal information we process is provided to us directly by you for one of the following reasons:

  • So that we can contact you to confirm appointments

  • So that we can contact you or someone else in case of an emergency. We will explain to you at the first appointment when we might need to contact you or someone else.

We use the information that you have given us in order to help monitor and progress our work together, and to help to keep you safe in an emergency.

We may share this information with the police or emergency services if we deem it to be appropriate.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Katie Rose (owner, Chigwell Therapy Centre)

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.


How we store your personal information

Your information is securely stored.

We keep your contact information and limited notes recording our sessions for up to five years. We will then dispose your information by deleting it securely from our servers or manually destroying any paperwork.


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website:

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